Terms & Conditions
Last updated: February 2025
Agreement to Terms
By purchasing or hiring a custom neon sign from Say It Bright, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
Orders & Design Approval
All custom neon signs require design approval before production:
- We will send you a digital mockup of your sign for approval
- You have up to 3 rounds of revisions included in the price
- Production begins only after you've approved the final design
- Changes requested after approval may incur additional costs and delays
- Please check spelling, punctuation, and layout carefully before approving
Pricing & Payment
All prices are displayed in GBP and include VAT:
- Payment is required in full at time of order
- We accept all major credit and debit cards
- Hire deposits are refundable subject to condition checks
- Delivery costs are additional unless stated otherwise
Production & Delivery
Our standard production and delivery times are:
- 5-7 working days for production after design approval
- Delivery within 2-3 working days via tracked courier
- Rush orders available for an additional fee (subject to availability)
- We'll confirm your wedding date to ensure timely delivery
- Delivery delays beyond our control (courier issues, weather) are not our responsibility
Hire Terms
If you're hiring a neon sign:
- Hire period is typically 3 days (delivery day, event day, collection day)
- Free delivery and collection within agreed timeframe
- You're responsible for the sign's safety during hire period
- Damage beyond normal wear may result in deductions from deposit
- Signs must be returned in original packaging
Returns & Refunds
As all signs are custom-made to your specification, we cannot offer refunds once production has started. Please see our Returns & Refunds page for full details including your statutory rights and our warranty policy.
Warranty
All purchased signs come with a 2-year warranty covering manufacturing defects. The warranty does not cover accidental damage, misuse, or normal wear and tear.
Contact Us
For questions about these Terms & Conditions, please contact us at hello@sayitbright.co.uk